SYLVIA  A. RUDY
SENIOR WEBSITE  SUPPORT SPECIALIST

sarudy@gmail.com 
(848) 628­4826


-= Skills =-
Organization process improvement, procedures, scheduling, document maintenance,
technical writing


-= Leadership =_
training, escalations, administration, project management, community moderation


-= Web Design =-
wordpress, content management systems, hand html/css coding, basic web design, 
php, seo, social media



=== Experience ===


-= Lexis Nexis / Martindale Hubbell (Lawyers.com) =-
Senior Website Support Specialist
2001­present

Customization of websites for customers, including scanning, light html coding, 
image editing. Expert in proprietary web page editing program ­ telephone 
escalations and telephone rep training; Customer support and technical 
assistance. Dedicated support for high­touch clients.


-= Fulcrum Logic, Inc.=-
Marketing Manager
2000­2001


Design and maintenance of company web site and intranet; Design for contracted 
web sites; Sales support (4 people), HR support (2 people), marketing, contract 
administration; Composition and editing of company documents, including 
contracts, weekly newsletter, and quarterly newsletter.


-= Randstad =-
Contractor
1994­2000

Novartis Pharmaceuticals, 1997 ­ 2000: Three years at Novartis Pharmaceuticals 
Biostatistics department. Intranet Content Manager. Coordinated time recording 
for department, including department­ wide reports. Maintained files for FDA 
audit. Prepared departmental procedures and templates. 

AT&T, 1995­1996: Financial coding; Desktop publishing; Maintaining/tracking 
schedules; Administrative duties.


-= Upsala College =-
Student Tutor / Assistant to the Registrar
1990­1995

Teaching assistant for basic skills reading and composition as part of remedial
program, including running two unsupervised 8­student sections per semester. 
Maintained filing system, telephone, text processing and created/updated 
routine forms, desktop publishing, including registration booklets; Expedited 
records and transcripts.

 

=== Education ===

-= Upsala College ­ East Orange, NJ =-
Bachelor of Science, 1995, Mathematics 
Semester abroad, St. Nazaire, France