process improvement, procedures, scheduling, document maintenance, technical writing
training, escalations, administration, project management, community moderation
wordpress, content management systems, hand html/css coding, basic web design, php, seo, social media
Customization of websites for customers, including scanning, light html coding, image editing. Expert in proprietary web page editing program - telephone escalations and telephone rep training; Customer support and technical assistance. Dedicated support for high-touch clients.
Design and maintenance of company web site and intranet; Design for contracted web sites; Sales support (4 people), HR support (2 people), marketing, contract administration; Composition and editing of company documents, including contracts, weekly newsletter, and quarterly newsletter.
Novartis Pharmaceuticals, 1997 - 2000: Three years at Novartis Pharmaceuticals Biostatistics department. Intranet Content Manager. Coordinated time recording for department, including department-wide reports. Maintained files for FDA audit. Prepared departmental procedures and templates.
AT&T, 1995-1996: Financial coding; Desktop publishing; Maintaining/traching schedules; Administrative duties.
Teaching assistant for basic skills reading and composition as part of remedial program, including running two unsupervised 8-student sections per semester. Maintained filing system, telephone, text processing and created/updated routine forms, desktop publishing, including registration booklets; Expedited records and transcripts.
Sylvia A. Rudy — firstname.lastname@example.org — (848) 628-4826