Sylvia A. Rudy

Senior Website Consultant



process improvement, procedures, scheduling, document maintenance, technical writing


escalations, administration, project management, product development and training, framework transitions


fast learning, trend tracking, community moderation, social media, brand management, seo/sem

Work Experience

Senior Website Support Specialist at Lexis Nexis / Martindale Hubbell (

2001 - Present

Website customization, including hand coding html/css, some php, image editing, design updates; Assisted in development, migration, and support of website and email hosting platforms; Performed workflow analysis and maintaininance of documentation library; Expert in proprietary web page editing program; Telephone escalations; Training level 1 representatives as well as overall support for internal systems migration; Customer support and technical assistance; Dedicated support for high-touch clients.

Marketing Manager at Fulcrum Logic, Inc.


Design and maintenance of company web site and intranet; Design for contracted web sites; Sales support (4 people), HR support (2 people), marketing, contract administration; Composition and editing of company documents, including contracts, weekly newsletter, and quarterly newsletter.

Consultant at Randstad


Novartis Pharmaceuticals, 1997 - 2000: Three years at Novartis Pharmaceuticals Biostatistics department. Intranet Content Manager. Coordinated time recording for department, including department-wide reports. Maintained files for FDA audit. Prepared departmental procedures and templates.

AT&T, 1995-1996: Financial coding; Desktop publishing; Procedures development; Maintaining/traching schedules; Administrative duties.

Key Skills

  • Hand coding HTML/CSS
  • Light PHP/scripting
  • Wordpress
  • Process Development
  • Editing
  • Project Management
  • Web Design
  • Software Documentation
  • Training
  • Content Management


Upsala College

Bachelor of Science, 1995, Mathematics

Semester abroad, St. Nazaire, France

Student Tutor: Teaching assistant for basic skills reading and composition as part of remedial program, including running two unsupervised 8-student sections per semester.

Assistant to the Registrar: Maintained filing system, telephone, text processing and created/updated routine forms, desktop publishing, including registration booklets; Expedited records and transcripts.

Reed College


Major in physics and mathematics